Help & Info
Shipping & Delivery
1. Order Processing Time
- All in-stock standard orders are processed and shipped within 1 to 2 business days (Monday through Friday, excluding holidays).
- Cut-off Time: Orders placed after 2:00 PM EST will be processed the following business day.
- Note on Calibrated Equipment: Items requiring pre-shipment NIST calibration, sensor configuration, or specific technical setup may require an additional 3 to 5 business days of lead time before shipping.
2. Shipping Methods & Carriers
- We utilize major reliable carriers including USPS, UPS, and FedEx to ensure the safe and prompt delivery of our precision instruments.
- Available shipping options (e.g., Standard Ground, 2-Day Expedited, Overnight) and calculated costs will be displayed at checkout based on the dimensional weight of the package and the destination.
3. Shipping Destinations & P.O. Boxes
- We ship to standard commercial and residential addresses within the United States.
- Please note that expedited shipping methods (e.g., FedEx Overnight) cannot be delivered to P.O. Boxes. A physical street address is required for these services.
4. Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update in the carrier’s system.
5. Shipping Delays & Liability
- While we strive to meet all delivery estimates, transit times are determined by the carrier. We are not responsible for delays caused by weather conditions, carrier volume, or other unforeseen circumstances.
- High-value equipment orders may require a Direct Signature upon delivery to prevent theft or loss.
6. Damaged or Lost Packages
- Inspect your package immediately upon receipt. If an item arrives damaged in transit, you must contact us within 48 hours of delivery with clear photos of the shipping box and the damaged product. We will initiate a claim with the carrier and arrange for a replacement.
Returns & Refunds
1. Return Window & Authorization (RMA)
- Returns are accepted within 14 days of the delivery date.
- All returns require a Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused and returned to the sender at the customer’s expense. To request an RMA, please contact our support team.
2. Shipping Costs (Original & Return)
- The customer is responsible for all return shipping costs.
- ‘Free Shipping’ Orders: If you return an item for discretionary reasons (e.g., changed your mind), the actual original shipping cost incurred by us to send the item will be deducted from your final refund amount. Original shipping costs are strictly non-refundable.
3. Condition & Restocking Fees
- Unopened & Brand New Condition (No Restocking Fee): Items returned unopened, unused, and in their original factory-sealed packaging will receive a full refund of the product purchase price, excluding original shipping costs where permitted by law.
- Opened or Inspected Units (No Restocking Fee): Items that have been opened or unsealed for visual inspection but remain unused, undamaged, and in like-new, resalable condition will receive a full refund of the product purchase price, excluding original shipping costs where permitted by law. All original accessories, manuals, and packaging must be included.
- Used or Damaged Units (Up to 20% Restocking Fee): Items showing signs of field use, sensor exposure, scratches, wear, or customer-caused damage may be subject to a restocking or condition-adjustment fee of up to 20% of the product purchase price, based on the documented reduction in resale value. Missing accessories or components may also result in a refund adjustment.
- Defective or Incorrect Items (No Restocking Fee): No restocking fee will be charged for products that arrive defective, damaged during shipping, or incorrectly shipped. Such returns will be handled in accordance with applicable consumer protection laws.
4. Inspection & Refund Processing Time
- Refunds are not issued immediately upon the arrival of the package.
- Upon receipt of the returned item, please allow 3 to 5 business days for our engineers to conduct a thorough technical inspection.
- Final refund eligibility and the exact deduction rate will be determined and processed only after this inspection is successfully completed.
5. Non-Returnable & Final Sale Items
- NIST-traceable calibration certificates, third-party lab verification fees, and service charges.
- Consumable sensors, replacement test fluids, calibration gases, and special-order items.
- Equipment exposed to hazardous environments, toxic chemicals, or radiological contamination.
6. Defective or Damaged Upon Arrival
Defective items or units damaged in transit must be reported within 48 hours of delivery with supporting photos/videos for prompt replacement or warranty service.